Platypus Tilting Drying Rack V2 (4x5)

Shipping to the UK

• Royal Mail Tracked 48 - £3.50 (2-4 Business Days)
• Royal Mail Tracked 24 - £4.20 (1-2 Business Days)

Shipping Internationally (Excluding EU)

• Tracked International Mail - £10.50 (1-4 Weeks)

Shipping to the EU

 I can ship directly to EU countries upon request. Items sent directly will not include EU VAT and are likely to be payable upon receipt of the goods. There is no hard rule for how individual countries deal with the collection of VAT, and some countries/courier companies may choose to add other charges/duties.

Payment of VAT and any duty or fees is the responsibility of the customer.

For EU sales I recommend using my Etsy or eBay shop, as EU VAT will be collected at the point of payment. I regret to say that some EU countries do not have a consistent approach to goods arriving from the United Kingdom, and may make additional charges for duty and other fees. It is also with regret that goods arriving in Spain, Portugal, Netherlands and Belgium have a greater likelihood of becoming lost, than with other EU countries, and therefore I recommend that a tracked service is used.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it.

To start a return, you can contact us at sales@simonforsterphotographic.co.uk. Please note that returns will need to be sent to the following address that will be provided.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

You can always contact us about any return questions at sales@simonforsterphotographic.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@simonforsterphotographic.co.uk.